Privacy & Cookies

Last updated: May 2021

Who we are

We are The Lines Between, a social research agency based in Edinburgh.

We want to make sure you get the best experience when using this website. To do this, we are using a few external systems but try to collect as little data from you as we can, and only ever when we really need to. The policy outlined here gives you an overview how and why we do this. By using our website, you agree to be bound by it.

Our business is registered in Scotland with Companies House under the number SC493413 at the following address: 3 Piershill Place, Edinburgh, EH8 7EH, Scotland.

Types of data we collect

Data you give us via email

Whenever you get in touch with one of our email addresses (like we will collect all the information in that email, like your name and email address, and everything else you choose to give to us.

Personal Data

We don’t collect any of your personal data directly.

Website Cookies

Cookies are small pieces of software that are placed on your device for a certain amount of time. They allow us understand how you use the site and help us improve it in the future — but they do not tell us anything we could use to identify you. In detail, we are using the following cookies:


A cookie we use to track if we have shown you our privacy notification.

Google Analytics

These are cookies for Google Analytics which help us track and understand how you use our website.

Google Maps

We are embedding a Google Map on this site to make it easy for you to find us. This might lead to their cookies being placed on your device via our site. Find Google’s privacy policy approach and policy


We embed a twitter feed, which could result in Twitter placing cookies on your device. See their policy for details.

How we use this data

We only ever use the data the following ways:

  • To improve our services
  • To fullfil an order or reservation
  • Communicate with you about anything your have initiated, like a job application or enquiry

Keeping your data

We hold your personal information on our systems for as long as is necessary and to complete the purpose for which it was collected in the first place.

Who has access to your data?

We don’t rent, sell, or share the personal information we collect with other people or non-affiliated companies, except:

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our staff and clients. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

16 or Under

We are obliged and happy to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please ensure you obtain your parent/guardian's prior permission whenever you provide us with your personal information.

Accessing and Updating your data

At any point, you have the right to access the information we hold, and you have the right for us to delete the information permanently.

If that is the case, please write us at and we will respond to your request as soon as reasonably practicable within 31 calendar days, in compliance with the GDPR.


Certain data is exempt from the provisions of the GDPR which includes the following:

  • National security and the prevention or detection of crime
  • The assessment of any tax or duty
  • Where the processing is necessary to exercise a right or obligation conferred or imposed by law upon the company.

The above are examples only of some of the exemptions under the Act. Any further information on exemptions should be sought directly from us.


The accuracy of your information is important to us. We’re always working on ways to make it easier for you to review and correct the personal information that we’re holding. If you change your email address, or if any of the other information we hold is inaccurate or out of date, please email us at:, or write to us at: 3 Piershill Place, Edinburgh EH8 7EH


Security precautions are in place to protect the loss, misuse or alteration of your information.

When you give us your personal information, we take steps to ensure that it is treated securely. Please be aware that whilst we take all reasonable precautions to protect any data in transit, we cannot 100% guarantee the security of any information you transmit to us via this medium, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

If you believe your information has been compromised and would like to lodge a complaint, please contact us via email:

Links to other websites

Our site contains links to other websites, like reviews or news about The Lines Between. Once you have used these links to leave our site, you should note that we do not have any control over other websites. We cannot be responsible for the protection and privacy of any personal information which you provide whilst visiting such sites and such sites are not governed by this policy.